Prioritize your agents and dialing lists on queues based on skill level and lead importance.
Increase productivity with personalized, agent-specific folders and callback calendars that sync with Google Calendar.
Share unlimited appointment-queue calendars with users, synched with Google Calendar for easy appointment booking.
Integrate with the system of your choice or build your own custom solution using our API capabilities.
Automatically prioritize your dialing lists and email reports to administrators on a recurring schedule.
Unrestricted inbound and outbound calling channels, fully blended for seamless efficiency.
Record all inbound and outbound calls or selected calls only for compliance and quality assurance.
Own and display phone numbers with area codes closest in proximity to all the leads you dial.
Utilize preconfigured conference rooms to bridge in multiple parties internally and externally.
Utilize our all-in-one, built-in CRM, with no downloads or integrations required, to effectively manage leads and customers.
Create custom agent statuses as variables to generate dynamic agent and payroll reports.
Organize your leads to suit your workflow processes with custom call dispositions and queues.
Customize a lead's profile using a variety of form fields and easily import/export the data or target it with your dialer.
Configure the dialer speed to your specifications to dial multiple channels in the background.
Import, export, filter and edit your own DNC list, with custom reason filtering, for comprehensive telemarketing compliance.
Create sales scripts for your agents with dynamically generated lead data embedded within each script.
All of the features your sales reps need to stay in contact with your customers and reach more leads.
Prevent your agents from signing in from home and other insecure locations by using our powerful firewall.
Allow agents to intercept inbound calls from leads they initially contacted to cultivate sales relationships.
Prioritize your inbound queues and select a ring configuration to strategically distribute calls to your agents.
Easily transfer a voicemail to an agent from group voicemail boxes on inbound queues and trigger email notifications.
Create and configure unlimited inbound queues to route calls to specific agents or groups of agents.
Utilize real-time collaboration between team members with a built-in instant messenger.
Create custom IVRs with advanced configurations based on dynamic rules, including time of day and caller options.
Dial only the leads you want to dial by targeting them using a custom criteria that includes lead data, lead status and more.
Monitor all agents in real time from one screen, with the ability to listen, whisper or barge in on a call.
Transfer calls to specific agents or live transfer queues that include groups of agents.
Detailed reporting metrics, stats and analytics for agents, calls, campaigns and more.
Automatically post leads into XenCALL from third-party lead vendors or from your lead-generation website.
Call anytime to anywhere without landlines or cellphones, with no extra fees or downloads required.