Call Center Suite

Overview

Features

XenCALL's predictive dialer CRM offers VOIP integration with fully featured inbound/outbound ACD, IVR and queues with a webphone that requires no plugins or hassle to run - or the option of external phone integration. XenCALL's app-oriented infrastructure enables a unique experience customizable towards your business and industry.

Agent and Dial-List Prioritization

Prioritize your agents and dialing lists on queues based on skill level and lead importance.

Agent Callback Calendar

Increase productivity with personalized, agent-specific folders and callback calendars that sync with Google Calendar.

Appointment Calendars

Share unlimited appointment-queue calendars with users, synched with Google Calendar for easy appointment booking.

API Capabilities

Integrate with the system of your choice or build your own custom solution using our API capabilities.

Automated Tasks

Automatically prioritize your dialing lists and email reports to administrators on a recurring schedule.

Blended Inbound and Outbound

Unrestricted inbound and outbound calling channels, fully blended for seamless efficiency.

Call Recording

Record all inbound and outbound calls or selected calls only for compliance and quality assurance.

Caller-ID Proximity Matching

Own and display phone numbers with area codes closest in proximity to all the leads you dial.

Conference Calling

Utilize preconfigured conference rooms to bridge in multiple parties internally and externally.

CRM Built In

Utilize our all-in-one, built-in CRM, with no downloads or integrations required, to effectively manage leads and customers.

Custom Agent Statuses

Create custom agent statuses as variables to generate dynamic agent and payroll reports.

Custom Dispositions and Queues

Organize your leads to suit your workflow processes with custom call dispositions and queues.

Custom Profile Fields

Customize a lead's profile using a variety of form fields and easily import/export the data or target it with your dialer.

Dialer-Speed Configuration

Configure the dialer speed to your specifications to dial multiple channels in the background.

Do-Not-Call Lists

Import, export, filter and edit your own DNC list, with custom reason filtering, for comprehensive telemarketing compliance.

Dynamic Scripts

Create sales scripts for your agents with dynamically generated lead data embedded within each script.

Extensions / Forwarding / Voicemail

All of the features your sales reps need to stay in contact with your customers and reach more leads.

Firewall Security

Prevent your agents from signing in from home and other insecure locations by using our powerful firewall.

Inbound-Agent Intercept

Allow agents to intercept inbound calls from leads they initially contacted to cultivate sales relationships.

Inbound-Queue Strategy

Prioritize your inbound queues and select a ring configuration to strategically distribute calls to your agents.

Inbound-Queue Voicemail

Easily transfer a voicemail to an agent from group voicemail boxes on inbound queues and trigger email notifications.

Inbound Queues

Create and configure unlimited inbound queues to route calls to specific agents or groups of agents.

Instant Messaging

Utilize real-time collaboration between team members with a built-in instant messenger.

IVR (Interactive Voice Response)

Create custom IVRs with advanced configurations based on dynamic rules, including time of day and caller options.

Lead Targeting

Dial only the leads you want to dial by targeting them using a custom criteria that includes lead data, lead status and more.

Live Floor Monitoring

Monitor all agents in real time from one screen, with the ability to listen, whisper or barge in on a call.

Live Transfers

Transfer calls to specific agents or live transfer queues that include groups of agents.

Reporting and Analytics

Detailed reporting metrics, stats and analytics for agents, calls, campaigns and more.

Third-Party Lead Posting

Automatically post leads into XenCALL from third-party lead vendors or from your lead-generation website.

VOIP and Webphone Built In

Call anytime to anywhere without landlines or cellphones, with no extra fees or downloads required.

XenCALL's unique software features and integrations for inside sales increase productivity and optimize operations at call centers.

Integrations